Good Practice Briefings

We have produced a protected characteristics poster for Tai Pawb members. This posters is a useful tool to remind staff what the protected characteristics under the Equality Act 2010 are, to prompt questions and increase awareness of the Tai Pawb member helpline:

• Protected Characteristic Poster – Bilingual

Equality and Diversity (EDI) Calendar 2024 – 2025 PDF

We have developed a number of tools to assist those working in the social housing sector to carry out Equality Impact Assessments (EIAs):

• What is an Equality Impact Assessment? – Can be used with staff to explain what an EIA is and why we use them.
• Equality Impact Assessment Toolkit – Explains the different stages of the process, provides top tips and pointers to help overcome challenges associated with completing EIAs and contains example of completed EIA using our template.
• Equality Impact Assessment Template Form 2021
• WHEN network presentation on the Equality Impact Assessment Toolkit

We have produced model categories equality monitoring forms for service users, staff and board members. A version of the service user form has guidance notes to help you understand why we are recommending the use of certain questions and categories for equality monitoring forms. It has links to national and local data against which you can compare your data (e.g. Census 2011). Although we are using the ‘Service Users’ form as an example some parts of the guidance is relevant to all our model forms.

• Model Categories Equal Opportunities Monitoring Form – Service Users: Guidance Notes (Currently under review)
• Model Categories Equal Opportunities Monitoring Form – Service Users (Currently under review)
• Model Categories Equal Opportunities Monitoring Form – Employees (Currently under review)
• Model Categories Equal Opportunities Monitoring Form – Trustees/Board Members (Currently under review)

Recommended categories are likely to change over time in line with best practice and we will update this document accordingly. To check you have the most recent version please contact us on 02920537630 or email helpline@taipawb.org

We have produced information sheets for private sector landlords about their obligation under the Equality Act 2010. One of the sheets provides information on the protected characteristics and the types of prohibited discrimination while the other focuses on reasonable adjustments for disabled people.

• Private Landlords and the Equality Act 2010
• Disability, Reasonable Adjustments and the Private Rented Sector

We have produced a number of toolkits that can assist Registered Social Landlords carrying out self-evaluation and who wish to examine their performance on equality.

• Evidencing Equal Outcomes in Housing Repairs and Maintenance, A self-assessment toolkit for social landlords in Wales
• Evidencing Equal Outcomes in Social Lettings, A self- assessment toolkit for social landlords in Wales
• Evidencing Equal Outcomes in Customer Care, A self- assessment toolkit for social landlords in Wales

This best practice guide provides information on using the procurement process to embed equality and deliver social and community benefits. This guide was produced by Tai Pawb in partnership with Inform 2 Involve, the Chartered Institute for Housing Cymru and Morgan Cole Solicitors.

• A quick guide to equality and procurement for housing

The aim of this update is to provide social landlords and partners with updated information, guidance and good practice examples on hate crime and housing. This update can be used by housing officers responsible for dealing with hate crime, managers, contractors, as well as other staff.

• Hate Crime and Housing Policy and Practice Update for Social Landlords

The aim of this framework is to support housing associations in Wales with board diversity and raising awareness of what boards can do to promote equality and diversity. The framework complements the Come on Board scheme. This framework is a result of the coming together of several Welsh equality and other third sector organisations. The framework lists how each organisation can support your housing association.

• Board Diversity Framework

Making changes to use more inclusive language allows us to grow and shows compassion and empathy to the people around us; the fact is that we still might not always get it right, but the commitment to learning is how we do better in future.  We also need to remember that inclusive language covers a wide range of communication approaches like emails, social media, websites, imagery and policies and all should be reviewed through an inclusion lens.

To help you on your way we have developed the Inclusive Language Guide that has common words and phrases found in communication and the inclusive replacements, which we hope you find useful so feel free to download and save it to your resources.   However, these are only our suggestions as there are many ways to express something in a more inclusive way, also if there are some we haven’t included that you’d like to see, then drop us a line at info@taipawb.org and we can update it.

• Inclusive Language Guide – English and Welsh
• Inclusive Language Blog – Inclusive Language Creates Inclusive Workplaces